Shipping & Delivery

Please note: Medications ship directly from our trusted supplier and may arrive separately from other items in your order.

Before your fish arrive, please review our Fish Care & Acclimation Guide. Proper acclimation and care help your new fish settle into their aquarium.

$35 minimum on all live fish orders.

• Free shipping on orders over $49.99, excluding live fish and medications.
• Flat-rate UPS Next Day Air shipping for live fish, based on your delivery state.
• Free local delivery on orders of $35 or more within 15 miles of Bristol, TN, excluding medications.

Live Fish Shipping Rates

All three flat-rate zones ship via UPS Next Day Air. Rates include an insulated box, protective packing, and heat or cold packs when needed.

Shipping Zone	Service	Flat Rate	Delivery States
Zone 1	UPS Next Day Air	$39.99	Alabama, Georgia, Kentucky, North Carolina, South Carolina, Tennessee, Virginia, West Virginia
Zone 2	UPS Next Day Air	$49.99	Arkansas, Delaware, Florida, Illinois, Indiana, Louisiana, Maryland, Michigan, Mississippi, Missouri, New Jersey, New York, Ohio, Pennsylvania, Washington D.C., Wisconsin
Zone 3	UPS Next Day Air	$59.99	Arizona, California, Colorado, Connecticut, Idaho, Iowa, Kansas, Maine, Massachusetts, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Oklahoma, Oregon, Rhode Island, South Dakota, Texas, Utah, Vermont, Washington, Wyoming

Live fish are not eligible for free shipping, regardless of order total.

Alaska, Hawaii & U.S. Territories

These destinations are excluded from flat-rate pricing. Available UPS air shipping rates are calculated at checkout.

Please contact us before ordering to confirm live fish shipping availability, delivery timing, and any applicable requirements. Next-day delivery may not be available for every address.

Live Fish Shipping Schedule

We ship live fish only on Mondays, weather permitting.

Each fish order has a minimum one-week hold so we can observe the fish and prepare them for shipment. Your order ships on the first Monday after this hold is complete.

During preparation:

• Fish are monitored for health.
• Fish are fasted for at least 48 hours before shipping.

Fasting helps keep shipping water clean and reduces waste buildup during transit.

Example: An order placed on Sunday will ship eight days later, on the Monday of the following week—not the next day.

Next Day Air refers to transit time after shipment, not delivery the day after you place your order.

How We Ship

Live fish in all three flat-rate zones ship via UPS Next Day Air to minimize travel time and stress. We carefully pack each shipment in an insulated box with temperature packs when needed.

Please arrange for someone to receive your fish and bring them indoors promptly.

If you prefer pickup at a UPS Store, contact us before ordering so we can coordinate it. Confirm with the store that it accepts live fish shipments and ask about pickup fees and hours. Delivery times vary by location.

Shipping & Address Information

Please double-check your shipping address before placing your order. Orders are shipped to the address provided at checkout.

Live fish cannot be shipped to P.O. boxes.

If an address correction is required after shipping, a $25 non-refundable rerouting fee applies. Address changes may also delay delivery.

If a package is lost or delayed, claims must be filed with the carrier. We will provide tracking information but are not responsible for carrier delays or lost shipments.

If an item arrives damaged, please contact us. We will replace damaged items; additional shipping charges may apply. For deceased fish, see the Live Arrival Guarantee below.

Live Arrival Guarantee

We guarantee your fish will arrive alive on the first delivery attempt, subject to the conditions below.

If a fish arrives deceased:

1. Contact us within 2 hours of delivery.
2. Provide clear photos of the fish in the unopened shipping bag.
3. For UPS Store pickup, include the delivery timestamp and your pickup time.

After review, approved claims will receive a replacement or store credit.

Please note:

• Replacement shipping costs are not included.
• Original shipping charges are non-refundable.
• The guarantee applies only to the first delivery attempt.

The guarantee does not cover:

Carrier delays, including extreme weather delays

• Missed deliveries
• Improper acclimation
• Packages left outside

Weather & Holiday Delays

Weather and holidays may require us to hold shipments longer to protect your fish.

If your shipment is postponed, we will notify you and plan to ship on the next safe Monday.

Medication Orders

All aquarium medications sold through Angie’s Fish Room ship directly from our trusted supplier to support proper storage, product quality, and reliable fulfillment.

Medication orders are typically processed beginning the next business day, with 24–48 hours of handling time before shipment.

Please note:

• Medications ship separately from other products.
• Medications cannot be packed with live fish.
• Medications are excluded from free shipping and local delivery.
• Tracking information will be provided when the order ships.

Orders containing medications and other products may arrive in multiple shipments.

Local Delivery

We offer free local delivery on orders of $35 or more within 15 miles of Bristol, TN.

Medications are excluded because they ship directly from our supplier.

Questions?

We’re happy to help! Reach out through our Contact Page or message us on Facebook.